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Discovery car insurance south africa website

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Who is Discovery Insurance?

Discovery Insurance is a financial service organization that was established about twenty years ago and has grown in part due to their newer venue, Discovery Car Insurance. Once a small health insurer, Discovery Insurance is now a company that services about six million clients in four continents (based on their website stats). With their expressed goal of making people healthier, Discovery Insurance has put all their effort into creating products and policies that will foster the health, wellness and financial security of their customers. In their words, Discovery Insurance has a client-centric approach that drives the way they conduct their business.

Discovery Insurance conducts business in the UK, China and South Africa. They are involved in a number of programs with the goal of strengthening healthcare in South Africa. The company is currently under the management of MI Hilkowitz, chairperson, and A Gore, CEO.

Where is Discovery Insurance located?

Discovery Insurance’s head office is located in Sandton at 16 Fredman Drive, Sandton, 2146. Their postal address is P.O. Box 784262, Sandton, 2146. In addition, Discovery Car Insurance has offices in Centurion, Durban, Cape Town and Port Elizabeth.

What services does Discovery Insurance offer?

Discovery Insurance offers a wide variety of insurance and financial service options. In addition to their investment business, Discovery offers health and life insurance, along with vehicle and home insurance. Let’s focus on the Discovery Car Insurance policies.

Discovery Car Insurance

Discovery car insurance offers 3 options: comprehensive car insurance cover, third party, fire and theft cover and third party cover.

Discovery Car Insurance – Comprehensive cover – This option provides the broadest coverage in a variety of circumstances. Examples include:

  • your car is stolen or hijacked;
  • your car is damaged by fire, hail, storm, lightning or explosions;
  • your car is damaged in an accident;
  • your car caused an accident and you are legally responsible for another’s costs, including damages, legal costs and medical expenses;
  • your windscreen needs replacement or repair;

Discovery Car Insurance – Third party, fire, and theft cover – If you choose this option, you will be covered for loss or damages to your car only due to theft, hijacking, fire, lightning or explosions. Discovery Car Insurance offers the following benefits with this option:

  • No excess on claims for theft, hijacking or fire damage;
  • SmartClaims – you can use your smartphone app to take pictures of an accident and send it to the car insurance company. This alone with start the claim process;
  • Free emergency roadside assistance for mechanical or electrical breakdowns, flat tires or batteries or any other roadside emergency;
  • Discovery Car Insurance – Third party cover – This option only covers you if an accident you cause leaves you legally liable to pay for compensation for damages, legal costs or medical expenses.
  • Once you’ve chosen your coverage option, Discovery Insurance offers various plans that include a number of benefits. Although the plans vary slightly, the overall benefits include:
  • Car hire at no extra cost;
  • No-excess benefit;
  • Smartphone app;
  • Towing and storage after an accident;
  • Recovery of keys, locks and remote controls;
  • Free delivery of your repaired vehicle;
  • Recovery costs after a theft or hijacking;
  • Repatriation


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How user-friendly is the Discovery Insurance website?

The Discovery Insurance website is organized and easy to navigate. It is not too ‘busy’ with information, but allows you to see all the information you need by scrolling over the types of insurances they offer and their other products. The information is readily accessible and written in a clear and concise manner with all of their products clearly explained, alongside the benefits offered. The user-friendliness on their website, along with their descriptions of their products and policies seems to reflect their expressed approach of being client-centered.

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Customer Reviews of Discovery Insurance and Discovery Car Insurance?

In reviewing the Discovery Insurance reviews on hellopeter, they received a total of 631 reports over the past 12 months. One quarter, or 25%, of those reports were compliments, while 75% were complaints. That is 3 times more complaints than compliments. We looked further at the nature of the complaints and found that almost 30% of the complaints were due to dissatisfaction with “feedback/response.” The team at Discovery Insurance did supply responses to most reports, which is of course something positive.

John Robbie from Talk Radio 702 appeared on a recent advertisement for Discovery Car Insurance. With his no-nonsense approach, John talks about how much he is saving by switching to Discovery Car Insurance. Although it is not the commercial with John Robbie, below find one of the more known advertisements for Discovery Car Insurance.

Summary

In the span of two decades, Discovery Insurance has grown exponentially. Their goal of making people healthier has inspired them to create a range of insurance products to promote a sense of health, wellbeing and financial security for their customers. While their website is inviting and informative, the high percentage of complaints in the “feedback/response” category on hellopeter is a bit concerning seeing how feedback and responsiveness is a major component of customer service – or do healthier people complain more? If you’re looking for quality car insurance, without paying an arm and a leg for it, we invite you to get up to 9 online quotes, for free, by clicking on above car insurance banner.

* We do not represent any of the companies, services or products mentioned or published on this website. We are not a financial services provider or an insurance provider. If you request a quote, it may not necessarily be given by the company reviewed on that specific page. Any decisions you make based on the information presented is at your own discretion. We advise that before making any legal, financial and/or medical decision you consult with the relevant professional.

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Tesco bank car insurance fully comprehensiveDiscovery Insurance was established about twenty years, as a small health insurer which is now a company that services over six million clients in four continents. With their expressed goal of making people healthier, Discovery Insurance has put all their effort into creating products and policies that will foster the health, wellness and financial security of their customers. Discovery Insurance conducts business in the UK, China and South Africa and they are involved in a number of programs with the goal of strengthening healthcare in South Africa. Along with their car insurance policies, Discovery also offers a wide variety of insurance and financial service options.

When it comes to car insurance, Discovery offers you comprehensive, flexible and affordable insurance options for your car and other vehicles. With these plans you get valuable benefits like paying no excess if you have a vehicle insurance claim caused by theft, hijacking, fire, lightning, explosions, storm, water, hail, snow, flood, earthquakes or malicious damage.

Discovery Insure offers three different car insurance plans: Classic plan, Executive plan and Essential plan. The Classic Plan offers you comprehensive cover with valuable benefits and features. You’ll pay no excess for claims caused by theft, hijacking, fire, lightning, explosion, storm, water, hail, snow, flood, earthquake, or malicious damage, and you get up to 30 days of car hire at no extra cost. There are also additional benefits such a recovery of keys, locks and remote controls.

The Executive plan offers you exclusive features and benefits in addition, so that you can enjoy extra cover. The Discovery Insure Essential Plan offers you comprehensive cover with fewer benefits and features and lower benefit limits than the Classic Plan.

Three options offered by Discovery Insure are comprehensive car insurance cover, third party, fire and theft cover and third party cover. Comprehensive cover provides the broadest coverage in a variety of circumstances. Examples include if your car is stolen or hijacked and if your car is damaged by fire, hail, storm, lightning or explosions. The Third party, fire, and theft cover option covers you for loss or damages to your car only due to theft, hijacking, fire, lightning or explosions. Benefits offered with this option include no excess on claims for theft, hijacking or fire damage. Finally, Discovery Car Insurance – Third party cover – only covers you if an accident you cause leaves you legally liable to pay for compensation for damages, legal costs or medical expenses. Once you’ve chosen your coverage option, Discovery Insurance offers various plans that include a number of benefits. These plans vary slightly but are all very beneficial when it comes to car insurance.

Discovery Insure contact details:

Tel: 0860 751 751
Email: insureinfo@discovery.co.za
Website: www.discovery.co.za/portal/individual/insure
Emergency Assist: 0860 999 911
Claims & Policy Services: 0860 751 751

Discovery Insure TV Advert

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Discovery Life maintains an internal complaints resolution system where we undertake to resolve complaints from our policyholders and clients as speedily and fairly as possible. Discovery Life aims to resolve all complaints within 15 working days of receipt if all the relevant information has been received. If we are unable to provide feedback in this time, we will inform you.

What to do to resolve your complaint:

  1. Speak to your Financial Adviser: If you have any concern about your Discovery Life policy and / or the financial advice you have been provided with, first discuss it with your adviser. If you are still not satisfied submit the complaint to the adviser in writing, if you have not yet. Remember to have all relevant documentation supporting your concerns available to assist the adviser to resolve your concerns. If you are not satisfied with the response or should the adviser not respond within 6 weeks, you may contact the FAIS Ombudsman.
  2. Contact Discovery Life Complaints Department:
    You can submit your complaint in writing together with any supporting documentation to life_complaints@discovery.co.za if you are not satisfied with the response you have received from your adviser. You can also follow this process if you prefer to raise a complaint directly with us.

    The requirements are:

    • Your complaint must be in writing
    • Your Discovery Life policy number related to the complaint should be included
    • You should provide us with specific information, correspondence and documentation relevant to your complaint
  3. Contact the relevant Ombudsman Should your complaint not be resolved to your satisfaction or if we have failed to respond to your complaint within 6 weeks, then you may submit your complaint to the FAIS Ombudsman or the Ombudsman for Long Term Insurance. You may pursue the complaint with the Ombudsman within 6 months from the date that Discovery Life responded to your complaint in writing.

The FAIS Ombudsman: The FAIS Ombudsman is an independent and impartial dispute resolution tribunal which investigates, considers and disposes of complaints by consumers regarding financial services rendered by Financial Services Providers (such as Discovery Life) . The Ombudsman provides a fair, unbiased, reasonable, economical and expeditious relief to the ordinary person at no charge.

Contact details:

PO Box 74571, Lynwood Ridge, 0040
Phone: +27 12 470 9080
Fax: +27 12 428 8000
Email: info@faisombud.co.za
Website: www.faisombud.co.za

The Ombudsman for Long Term Insurance: The office for the Ombudsman for Long-term Insurance mediates in disputes between subscribing members (such as Discovery Life) of the long-term insurance industry and policyholders regarding insurance contracts. It is an independent office which is accountable to an independent Long-term Ombudsman Council for providing an efficient and independent service to policyholders and others in response to disputes arising from long-term insurance policies.

Contact details:

Private Bag x45, Claremont, 7735
Phone: 0860 662 837
Fax: (+27 21) 674-0951
Email: info@ombud.co.za
Website: www.ombud.co.za

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