Just car insurance reviews
Few insurers are good enough to be Which? Recommended Providers - they have to combine good cover with great customer service.
Which? experts scrutinised 31 car insurers’ standard car insurance policies, and we surveyed thousands of policyholders. We've rated each policy on its key aspects to produce a Which? policy score, and our customer score is based on how the insurers were rated by their customers.
We reviewed some of the biggest insurers in the market including: Axa, Direct Line, Aviva, Saga, Admiral, Esure, the AA, Tesco Bank and More Than.
To qualify as a Which? Recommended Provider, an insurer must:
- Be regulated by the Financial Conduct Authority
- Be available to the general public
- Have received responses from 30 or more customers in our customer survey
- Have received an average or above policy score (see table for current average score) and a customer score of 70% or above
This review reveals which insurers came out best for cover and customer service, and which scored the worst. To access this review and thousands of others, sign up for a £1 trial. Or if you're already a member, log in to see our reviews.
|Best and worst car insurance|
|Provider||Customer service||Handling queries and complaints||Transparency of charges||Value for money||Customer score||Policy score||Total|
Customer score data based on a survey of 4,312 policyholders in December 2016. Policy scores are based on the provider's standard policy. All policies are available to the general public.
Customer score is calculated using a combination of overall satisfaction and how likelihood to recommend the provider to a friend. '-' represents where we have insufficient sample size (less than 30) to generate a star rating. Insurers must have a minimum sample size of 30 for inclusion in the table.
How we calculate customer and policy scores
We calculated the customer scores and claims satisfaction scores using a combination of overall customer satisfaction and the likelihood of recommending the provider to a friend.
We calculated the policy scores by rating the most important elements of the policy including personal belongings limit, renewal fees and interest charged on payment by instalments.
The total score combines both the customer score and policy score.
I was with Traveler’s Insurance for 10 years. I should have known they were no good before bad came to worse, but at the time I didn’t have much choice, because I couldn’t afford to go with one of the more expensive auto insurance coverage.
About 2 years ago, I was in a serious accident. I immediately called Traveler’s to notify them of what had happened, to get the ball rolling as quickly as possible. Initially it seemed as if everything was going to be a smooth process. However, I soon came to find that this was not the case, and that I was in for the battle of my life. For example, they paid all the medical expenses of the person I was in the accident with and did not pay for my medical care. They fixed his vehicle and not mine.
Additionally instead of representing me, they paid him off because of the fear of going to court. Secondly, I could never get in touch with anyone. When they needed information from me, they knew how to reach me, but none of the extensions were right, none of the employees knew each other and I got absolutely sick and tired of playing phone tag. Another example is when I had to take my car in for appraisal, the appraiser failed to show up and I wasted my day, my time and my gas.
When they did fix my car, it was only HALF fixed by what I consider a joke of an auto repair service. The alignment is still completely off till this day and as a result my car still has problems. They never communicated with me,and everything was a run around and so, for that, they get a Z- for customer care.
They have the worst customer service department of any company when I called back to speak with those individuals, no one had ever heard from them. You could never get in touch with anyone directly and the delays and time wasted was just not worth it and mind you, they weren’t the cheapest company in the world. The worst and most devastating fact is that they even though my medical expenses were supposed to be covered, they never paid for anything. In addition to that, they decided they would increase my premium. Traveler’s threw me under the bus. They took care of the other party and they left their customer out to dry. For that I give them a Z- on a scale from A-F.
Please read the Product Disclosure Statement available on this website before buying this insurance and consider whether it is right for you. Cover may differ from other policies.
BINGLE is part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.
Insurance issued by AAI Limited ABN 48 005 297 807 AFSL 230859 trading as Bingle Insurance. Bingle’s home is at Brisbane Square, 266 George Street, Brisbane QLD 4000, but you’ll find it a lot easier to contact us online.
© 2015 AAI Limited trading as Bingle Insurance
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