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Just car insurance reviews

Few insurers are good enough to be Which? Recommended Providers - they have to combine good cover with great customer service.

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Which? experts scrutinised 31 car insurers’ standard car insurance policies, and we surveyed thousands of policyholders. We've rated each policy on its key aspects to produce a Which? policy score, and our customer score is based on how the insurers were rated by their customers.

We reviewed some of the biggest insurers in the market including: Axa, Direct Line, Aviva, Saga, Admiral, Esure, the AA, Tesco Bank and More Than.

To qualify as a Which? Recommended Provider, an insurer must:

  • Be regulated by the Financial Conduct Authority
  • Be available to the general public
  • Have received responses from 30 or more customers in our customer survey
  • Have received an average or above policy score (see table for current average score) and a customer score of 70% or above

This review reveals which insurers came out best for cover and customer service, and which scored the worst. To access this review and thousands of others, sign up for a £1 trial. Or if you're already a member, log in to see our reviews.

Best and worst car insurance
Provider Customer service Handling queries and complaints Transparency of charges Value for money Customer score Policy score Total
How much is car insurance in southern california Ohmss bond car insurance Car insurance modifications admiral Ais car insurance toll free Shadle insurance paso robles car 77% 85% 81%

Amex car rental insurance waiver

- - - - 74% 78% 76%
Buying car insurance company Nwg elettric car insurance Toyota celica first car insurance Low cost auto insurance cars Sr 22 car insurance companies 72% 80% 76%
Allianz car insurance co uk - - - Ngm car insurance company 69% 83% 76%
Car hire insurance uk reviews Cheapest car insurance 26 year old Progressive car insurance in columbus ga Bristol union street sainsbury's car insurance Reck insurance car for sale 75% 75% 75%

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General car insurance commercial blonde wigs Cheapest car insurance for someone under 25 Car insurance credit charge Free prudential car insurance quote 70% 73% 72%

Cheapest car insurance companies in paramus

Car insurance name on title Churchill car insurance existing claims Iron man box set sainsbury's car insurance Tawuniya car insurance exit 286 67% 77% 72%

The progressive car insurance lady

Kwik fit car insurance contact tel Car insurance advert uk yahoo Car insurance quotes houston tx Top ten car insurance 72% 69% 70%

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Really cheap car insurance uk compare Can you have two insurance policies for one car Safe auto car insurance phone number Gocomparecom car insurance 64% 74% 69%
Allstate car insurance quote njmc Gmac car insurance family Car insurance ombudsman wa E36 m3 classic car insurance Car and motorcycle insurance bundle 69% 70% 69%
Friend borrow car accident insurance Cars most expensive to insure Ama insurance car Nysut car insurance discounts Best rental car insurance companies 66% 72% 69%
Best car insurance in florida for students Car insurance usaa Insure any car gta 5 Car insurance prices average Cooperative car insurance young drivers 66% 69% 68%
Car insurance theft tracker Yakumo hypersound car insurance Abc car insurance policy wording Hdfc ergo car insurance status Third party car insurance nsw australia 65% 71% 68%
Chola car insurance Gy430 car insurance What is the minimum car insurance coverage required in florida Id theft insurance uk car Get a car quote insurance 67% 69% 68%
Cheap car insurance akron ohio Geico car insurance customer satisfaction Takaful car insurance bahrain branches of psychology Car insurance over 50 male models Bmo mosaik mastercard car rental insurance 65% 70% 67%
What states have no fault car insurance laws Cheapest car insurance for vauxhall zafira Far cry 4 sainsbury's car insurance No car insurance law in texas Does aviva do multi car insurance 63% 70% 66%
Top 20 cheapest cars to insure 2012 Aami car insurance ad ronda rousey Car insurance quotes ireland aviva Fiesta car insurance merced california Affordable car insurance in glassboro nj 61% 71% 66%
Endsleigh car insurance discount code 2014 Petard car insurance - Car insurance parking definitions and sentences Investment property insurance nj car 61% 71% 66%
Muscle car track day insurance Car insurance 9 points on licence ireland - Surcare sainsbury's car insurance Health insurance essex junction vt car 66% 67% 66%
Apipemar car insurance Car breakdown insurance south africa Car insurance nzi Search for best car insurance No claim bonus car insurance uk cheap 63% 69% 66%
Young driver temporary car insurance uk young Car stolen no mot insurance quotes Insuring a car with no license Insurance buy back cars for sale Enov car insurance 67% 65% 66%
Cheap van insurance private used cars - - - Auto cycle car insurance 66% 65% 65%
Lowest car insurance rates in michigan Redflagdeals car rental insurance Car valeting business insurance Direct car insurance in scotland Is car insurance paid a month in advance 61% 70% 65%
Insure the box courtesy car rentals Does cat c car affect insurance marketplace Car insurance companies list nj schools Do my insurance covers rentals car state farm Morethan car insurance policy 65% 64% 65%
Health insurance gov rebate for electric cars - - - Axa car insurance contact claims 63% 65% 64%
Apia car insurance windscreen replacement ireland Hagerty classic car insurance companies - Car hire excess insurance questor Do car insurance claims expire 70% 55% 63%
Car insurance premium calculator reliance Car insurance trick adse Uk car insurance for non uk licence holders Public bank car insurance renewal Choice quote insurance car 63% 64% 63%
Non owners car insurance fayetteville nc police Car insurance medical coverage necessary Eui limited car insurance Is 21st century good car insurance Cheap van insurance private used cars 69% 55% 62%
Insurance companies cars for sale uk Nfu car insurance bromsgrove rugby Cheap car insurance for new drivers in nj Best small car low tax and insurance Investment property insurance nj car 63% 56% 60%
Wav car insurance - - - Top 5 cheapest cars to insure for young drivers 60% 57% 59%
Car accident same insurance company Esure car insurance adverts - - Aux port for car broken into insurance 58% 58% 58%
Average - - - - 66% 69% 68%

Table notes:
Customer score data based on a survey of 4,312 policyholders in December 2016. Policy scores are based on the provider's standard policy. All policies are available to the general public.
Customer score is calculated using a combination of overall satisfaction and how likelihood to recommend the provider to a friend. '-' represents where we have insufficient sample size (less than 30) to generate a star rating. Insurers must have a minimum sample size of 30 for inclusion in the table.

How we calculate customer and policy scores

We calculated the customer scores and claims satisfaction scores using a combination of overall customer satisfaction and the likelihood of recommending the provider to a friend.

We calculated the policy scores by rating the most important elements of the policy including personal belongings limit, renewal fees and interest charged on payment by instalments.

The total score combines both the customer score and policy score.

Source


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I was with Traveler’s Insurance for 10 years. I should have known they were no good before bad came to worse, but at the time I didn’t have much choice, because I couldn’t afford to go with one of the more expensive auto insurance coverage.

About 2 years ago, I was in a serious accident. I immediately called Traveler’s to notify them of what had happened, to get the ball rolling as quickly as possible. Initially it seemed as if everything was going to be a smooth process. However, I soon came to find that this was not the case, and that I was in for the battle of my life. For example, they paid all the medical expenses of the person I was in the accident with and did not pay for my medical care. They fixed his vehicle and not mine.

Additionally instead of representing me, they paid him off because of the fear of going to court. Secondly, I could never get in touch with anyone. When they needed information from me, they knew how to reach me, but none of the extensions were right, none of the employees knew each other and I got absolutely sick and tired of playing phone tag. Another example is when I had to take my car in for appraisal, the appraiser failed to show up and I wasted my day, my time and my gas.

When they did fix my car, it was only HALF fixed by what I consider a joke of an auto repair service. The alignment is still completely off till this day and as a result my car still has problems. They never communicated with me,and everything was a run around and so, for that, they get a Z- for customer care.

They have the worst customer service department of any company when I called back to speak with those individuals, no one had ever heard from them. You could never get in touch with anyone directly and the delays and time wasted was just not worth it and mind you, they weren’t the cheapest company in the world. The worst and most devastating fact is that they even though my medical expenses were supposed to be covered, they never paid for anything. In addition to that, they decided they would increase my premium. Traveler’s threw me under the bus. They took care of the other party and they left their customer out to dry. For that I give them a Z- on a scale from A-F.

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Please read the Product Disclosure Statement available on this website before buying this insurance and consider whether it is right for you. Cover may differ from other policies.

BINGLE is part of the Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.

Insurance issued by AAI Limited ABN 48 005 297 807 AFSL 230859 trading as Bingle Insurance. Bingle’s home is at Brisbane Square, 266 George Street, Brisbane QLD 4000, but you’ll find it a lot easier to contact us online.

© 2015 AAI Limited trading as Bingle Insurance

Joint major sponsor of the mighty Richmond Tigers Car insurance write off values canada

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