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Lonpac car insurance malaysia auto

Introduction


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Lonpac E-Assist...Your Convenience is Our Commitment

More than just a motor insurance, as part of our continuous effort to ensure your convenience and security, Lonpac Insurance Bhd provides you Lonpac E-Assist, a complimentary emergency car assistance programme. It is exclusively designed for motor policyholders of Comprehensive Private Car and policyholders of E-Assist Smart Driver Personal Accident insurance (SDPA).

In order to ensure prompt availability of towing services at scenes of accidents and breakdowns, our service provider has engaged a carefully selected panel of reliable tow truck operators located throughout Malaysia.

We have dedicated 2 E-Assist Helpline numbers for your convenience in the effort to provide exceptional customer care and enhance efficiency and productivity in services rendered.

No

If purchase Motor policy through

If your Motor policy is

Please dial for assistance

1

LONPAC offices, or

Lonpac's registered AGENTS

Comprehensive Private Car, or

03-7628 3833

or

03-7841 5660

Comprehensive Private Car with E-Assist Smart Driver Personal Accident Insurance (SDPA), or

LONPAC offices, or

Lonpac's registered AGENTS, or

PUBLIC BANK branches, or

KAH BINTANG

Third Party Fire & Theft with E-Assist Smart Driver Personal Accident Insurance (SDPA)

2

PUBLIC BANK branches, or

KAH BINTANG

Comprehensive Private Car; or

1300-88-1138

or

03-2053 5748

Comprehensive Private Car with E-Assist Smart Driver Personal Accident Insurance (SDPA)

With Lonpac E-Assist, all you need is just a phone call during car breakdown or accident and we will be there with reliable assistance to get you on your way.

What Is Lonpac E-Assist?

Lonpac E-Assist is a complimentary 24-hour emergency car assistance programme, provided by Lonpac to all Lonpac's Comprehensive Private Car policyholders and policyholders of E-Assist Smart Driver Personal Accident insurance (SDPA) .

Member Benefits
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  • Minor Roadside Repairs If your car is immobilised due to a breakdown, the mechanic sent to assist you will try to repair your car on the spot. Minor roadside repairs are any repairs that are deemed possible on the spot.
  • Emergency Towing ServicesIn the event where it is not possible to repair your car on the spot, Lonpac E-Assist will provide you with free towing services up to a maximum limit of RM400 per event (round trip). If towing is due to breakdown, you may either tow the car to your preferred workshop or back to your home. However, if it is due to accident, Lonpac E-Assist will tow your car to the nearest police station to lodge a police report and then to Lonpac’s panel of workshop or an authorised franchise repairer / dealer (car manufacturer service centre) for repairs.

Note: Car in this context means the named vehicle insured by Lonpac under its Comprehensive Private Car insurance policy or Third Party Fire & Theft car insurance policy with E-Assist Smart Driver Personal Accident insurance (SDPA).

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Lonpac E-Assist will also assist you to arrange for car rental, in the event you require urgent use of another car following a breakdown or an accident.
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If a breakdown or an accident happens late at night, you may need to spend a night in the area. Lonpac E-Assist will assist you with hotel reservation at a nearby hotel.
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Labour will be provided for FREE for the minor roadside repairs and / or the emergency towing services. In the event it is not possible to repair your car on the spot, Lonpac E-Assist will provide you with free towing of your car up to a maximum limit of RM400 per event (round trip).

However, should the total towing charges exceed RM400, the extra charges incurred shall be borne by your goodself.

All costs incurred in the workshop including replacement of car spare parts and road toll charges, if any, will be borne by the member, except for cases with accident claims.

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Services provided are purely on referral arrangement basis and all costs incurred will be borne by the Member.


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Who Is Eligible?

Eligibility is reserved solely for Lonpac's motor policyholders of Comprehensive Private Car and policyholders of E-Assist Smart Driver Personal Accident insurance (SDPA). Your membership starts upon commencement of your insurance cover and your insurance must be in force at all times for you to enjoy the benefits.

Who Needs Lonpac E-Assist?

Any car driver who may encounter car breakdown or accident on the road, be it major or minor. Which means, you or any of your authorised drivers will find Lonpac E-Assist services useful and convenient.



Important
Please feel free to call our Customer Service Department at 03-2262 8688 / 03-2723 7888 ,or alternatively you may email us at customerservice@lonpac.com should you would like to obtain a copy of the Lonpac E-Assist Membership Guide.


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Panels


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Authorized Workshops and Accident Reporting Centres

Cheng Hoe Motor Pte Ltd
Blk 1019 Yishun Ind Park A
#01-374
Singapore 768761
Tel : 6755 6142
Fax : 6755 7719
Contact Person : Ms June Phua

10 Ang Mo Kio Autopoint
#01-04
Singapore 568047
Tel : 6481 2001

38 Woodlands Indsutrial Park E1
#05-04/05
Singapore 757700
Tel : 6765 6142

24 Hours Hotline - 6755 6142

Falcon-Air Auto Services Pte Ltd
Blk 176 Sin Ming Drive
#01-06 Sin Ming Auto Care
Singapore 575721
Tel : 6452 0880 / 6458 0880

Blk 9006 Tampines St 93
#01-200
Singapore 528840
Tel : 6789 7997
Fax : 6454 7862
Contact Person : Ms Lynn Teo / Ms Florence Loh

Pandan Loop Block 8 (Blk K-Blk1)
Singapore 128226
Tel : 6779 5665

24 Hours Hotline - 6459 2552
K Kim Hin Auto Pte Ltd
Blk 34 Sin Ming Drive
#01-114
Singapore 575708
Tel : 6452 7018 / 9664 5117
Fax : 6454 9575
Contact Person : Mr. Khong

24 Hours Hotline - 9622 2116
Kan Fook Seng Motor Workshop
No. 61 Defu Lane 12
Singapore 539147
Tel : 6747 9560
Fax : 6455 7576

No 1 Kaki Bukit Avenue 6
#01-108/#01-13
Autobay @ kaki Bukit
Singapore 417883
Contact Person : Ms Patricia Kan / Mr. Ryan Kan

24 Hours Hotline - 6747 9560

Koon Heng Motor
No. 1 Kaki Bukit Ave 6
#02-14
Autobay @ Kaki Bukit
Singapore 417883
Tel : 6748 7348
Fax : 6743 2524
Contact Person : Mr. Tan Peng Koon

24 Hours Hotline - 9831 2232

Lai Huat (Meng Kee) Motor Pte Ltd
Sector A, Block 21,
Sin Ming Industrial Estate
#01-58/60
Singapore 575679
Tel : 6453 8110 / 6453 3757
Fax : 6459 6267
Contact Person : Mr. Tan Ngak Meng

24 Hours Hotline - 6453 8110

Modern Automotive Pte Ltd
Blk 3023A Ubi Road 1
#01-58
Singapore 408717
Tel : 6747 4422 / 6747 0280
Fax : 6747 6720
Contact Person : Mr Jack Ho

24 Hours Hotline - 6747 4422
Mova Automotive Pte Ltd
Blk 1008 Bukit Merah Lane 3
#01-04/06/08
Singapore 159722
Tel: 6272 3892
Contact Person: Ms Caren Teoh

15 Fan Yoong Road
Singapore 629792
Tel: 6262 3377
Contact Person: Mr Yeo

24 Hours Hotline - 9799 8888

Poon Poong Motors Pte Ltd
Blk 176 Sin Ming Drive
#05-14 & 05-15
Sin Ming Autocare
Singapore 575721
Tel : 6453 2235 / 6457 8186
Fax : 6452 0022
Contact Person : Mr. Robin Poon

24 Hours Hotline - 6453 2235

S & H Motor Pte Ltd
Blk 11 Sin Ming Industrial Drive
#01-83
Singapore 575655
Tel : 6453 4730
Fax : 6457 1931
Contact Person : Mr. C. S. Lum

24 Hours Hotline - 6453 4730
SME Auto
No. 1 Kaki Bukit Ave 6
#02-17
Autobay @ Kaki Bukit
Singapore 417883
Tel : 6747 6106
Fax : 6744 2368
Contact Person : Mr. Frankie Seah

24 Hours Hotline - 6747 6106

Specialists Motor Pte Ltd
Blk 3018A Ubi Road 1
#01-24/26
Singapore 408711
Tel : 6747 2112
Fax : 6743 8032
Contact Person : Ms Karen Ong

24 Hours Hotline - 9747 2112
Woon Meng Motor Pte Ltd
50 Bukit Batok St 23
#01-06 Midview Building
Singapore 659578
Tel : 6316 1131 / 6316 1151
Fax : 6316 7050
Contact Person : Ms Heng

Note: For commercial vehicle only
24 Hours Hotline - 9730 2017

World Auto Pte Ltd
47 Jalan Pemimpin
#01-02 & 03 Halcyon 2
Singapore 577200
Tel : 6451 3933
Fax : 6455 7576
Contact Person : Mr. Tan / Mrs. Shirley Tan

24 Hours Hotline - 6451 3933

Wah Hong Motors & Credit Pte Ltd
38 Toh Guan Road East
#01-57
Enterprise Hub
Singapore 608581
Tel: 6773 7377
Contact Person : Mr. Nicholas Tee / Ms Kong Siew Chin

24 Hours Hotline - 6773 7377

VAC Auto Centre Pte Ltd
No. 1 Kaki Bukit Ave 6
#02-11
Autobay @ Kaki Bukit
Singapore 417883
Tel : 9371 6639 / 6693
Fax : 6636 5355
Contact Person : Mr Victor Lim / Mr James Low

24 Hours Hotline - 9631 2535 (Mr Victor Lim)

- 9760 2844 (Mr James Low)
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Please contact our Singapore Branch should you require clarification.


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Contact Details


Lonpac's contact numbers are only available during office hours. After office hours please click here to submit your request and we shall contact you once your full request information has been received successfully.

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Office Hour: Monday to Thursday8.45am to 5.45pm
Office Hour: Friday8.45am to 4.45pm
General Line Numbers03-2262 8688 / 03-2723 7888
Customer Service's Contact Number03-2262 8666
Customer Service's Fax Number03-2715 1332
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Lonpac Home-Assist

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Helpline Number: 1-300-88-1138 or 03-2053 5748
Lonpac Home-Assist is a complimentary referral assistance programme provided to all Lonpac's Houseowner and Householder policyholders. A helpline is provided to connect you to the right help when you encounter inconveniences. Call the helpline 1-300-88 -1138 and arrangements will be made for the required service provider to contact you. More info on Lonpac Home-Assist »

Lonpac E-Assist

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If you purchase your policy from Public Bank Berhad or KAH BINTANG: 1-300-88-1138 or 03-2053 5748
If you purchase your policy from Lonpac or our agent: 03 - 7628 3833 or 03-7841 5660
Lonpac E-Assist is a complimentary 24-hour emergency car assistance programme, provided by Lonpac to all Lonpac's comprehensive private car insurance policyholders since October 2001. More info on Lonpac E-Assist »

Travel Assist

Kwik fit platinum car insurance phone numberIf you purchase TravelNet or Biz Travel: (603) 2711 8299
If you purchase Easy Travel: (603) 7628 3835
In the event of a covered emergency, call collect the Travel Assist 24-hours Alarm Centre and quote the Insurance Company, Your Name and Identity Card/Passport Number when seeking assistance.




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