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Rental cars insurance geico gecko

Would your life be seriously disrupted if you lost access to reliable transportation? It’s a common prospect people face in the aftermath of a serious accident that causes major damage to a car. If you are a GEICO car insurance customer, you can address the fear of wheellessness by adding a rental reimbursement option to your car insurance policy.

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If you car is with the mechanic GEICO rental reimbursement has you covered. Image Credit: emma seo

How this works

Not to be confused with rental car insurance a helpful rental car agent tries to sell you at the airport counter, GEICO’s rental reimbursement policy is optional car insurance coverage that helps pay your rental car costs while your car is being repaired as a result of a covered claim. (For some reason, the State of Virginia requires GEICO to call it Transportation Expense coverage for policies sold in that state.)

Specifics can vary from state to state and from policy to policy, but how this option works is pretty simple. You have coverage pegged to daily reimbursement amounts with a cumulative total allowed per-incident. The most common option is the $25/$750 option. This allows for reimbursement of $25-per day up to a total of $750-per incident from GEICO to cover your costs for having to rent a car while your insured vehicle is being repaired. There are other limit-plans available in some areas, with the most generous packages offering $50/$1,500 coverage.

GEICO & Enterprise Rent-a-Car

GEICO has teamed up with Enterprise to offer a seamless process for drivers who need to get a rental car under a rental reimbursement option. If you choose your rental car from Enterprise, they will bill GEICO directly for your covered rental car expenses.

If you don’t have an Enterprise location near you or want to use another rental car agency, you will have to pay for your rental car out-of-pocket and submit a claim to GEICO for reimbursement of those expenses.

What this option doesn’t cover

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GEICO’s rental reimbursement option does not cover the costs of gas, excess mileage, or any security deposit required by the rental company. (Most additional fees are waived if you choose to go with Enterprise.)

Most rental car providers will ask you to purchase additional insurance directly from them to protect against any damage that you may cause to the rental car. If you have comprehensive and/or collision options as part of your GEICO car insurance policy, these can usually be transferred to cover the rental car while your vehicle’s accident damage is being repaired.

If the accident results in a total loss of your car, you may be limited in the time a rental car will be paid for. If you are considering GEICO rental reimbursement, be sure you read the policy closely to acquaint yourself with any exceptions or limitations. Press your GEICO representative for details about any exclusions or limitations. You won’t want to be surprised when you’re most vulnerable.

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In an area with a lack of transportation? Give GEICO a try. Image Credit: suryowibowo

A word about cost

If you are a family with only one car or if you live in an area where there is not reliable public transportation, you may want to give an option like GEICO’s rental reimbursement serious consideration. It can be a very attractive option when you consider how little it can cost. Depending on the state where you live and what options you currently have in place on your car insurance coverage, you can add rental reimbursement to you GEICO car insurance policy for as little as $10 in additional premium over the term of your coverage.

You can also defer the added premium of an option like this one by taking full advantage of the numerous discounts on your car insurance premium offered by GEICO. The insurer has close to 20 standard discounts from rewarding safe driving records to offering reduced premium for military personnel being deployed.

If you’re concerned about ever being stuck without transportation after a car accident and there aren’t any talking geckos with limo service in your area, adding GEICO’s rental reimbursement options could be the next best thing.

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Jeffery Davidson

Jeffrey Davidson is a writer with Reply!. He has more than 25 years of marketing research, public relations consulting and freelance writing experience and work in all areas of the auto insurance industry. For more help, see his main article on GEICO car insurance. On 08/26/2016 / Review of Companies / Comments Off on Car In The Shop After An Accident? Get Covered With GEICO’s Rental Reimbursement Option

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Contacting Geico Customer Service Center

Geico, Government Employees Insurance Company, started as a company offering auto insurance to military families and government employees. The company has since grown into one of the largest insurance providers in the world. The company currently provides 24 hour a day, 7 day a week customer service to more than 11 million customers.

Click here to leave a comment about your customer service experience.

Contact Info:

  • Phone Contact Numbers
  • Sales & Service: 1-800-861-8380
  • General Claims: 1-800-861-8380
  • Glass Claims: 1-800-510-2291
  • Emergency Road Service: 1-800-424-3426
  • Mechanical Breakdown Claims: 1-800-443-7411
  • Military Customers: 1-800-MILITARY
  • Collector Auto Insurance: 1-800-645-4827
  • American Modern Insurance: 1-866-760-4166
  • American Collectors Insurance: 1-800-360-2277
  • Motorcycle & ATV Insurance: 1-800-44-CYCLE
  • RV Insurance: 1-800-909-4246
  • Umbrella Insurance: 1-866-272-5192
  • Commercial Auto Insurance: 1-866-509-9444
  • Identity Theft Protection: 1-866-372-0634
  • Sales: 1-866-531-8099
  • Service for Assurant: 1-800-206-4065
  • Renters Insurance: 1-800-841-2964
  • Service for Seaworthy: 1-800-865-4846
  • Hearing Impaired Service (TDD): 1-800-833-8255

Mailing Address

Geico Corporate HeadquartersOne GEICO PlazaWashington, D.C. 20076

GEICO 300 Crosspoint ParkwayAmherst, NY 14068

GEICO 2213 2nd StreetCoralville, IA 52241

GEICO 4201 Spring Valley RoadDallas, TX 75244

Fredericksburg, VA

GEICO One Geico Blvd.Fredericksburg, VA 22412

GEICO 711 Kapiolani Blvd. – 3rd FloorHonolulu, HI 96813

GEICO 3535 W Pipkin RoadLakeland, FL 33811Macon, GA

GEICO 4295 East Ocmulgee Blvd.Macon, Georgia 31295Marlton, NJ

GEICO 8000 Lincoln Drive EastMarlton, NJ 08053San Diego, CA

GEICO 14111 Danielson StreetPoway, CA 92064Tucson, AZ

GEICO 930 North Finance Center DriveTucson, AZ 85710Virginia Beach, VA

GEICO 1345 Perimeter ParkwayVirginia Beach, VA 23454Woodbury, NY

GEICO 750 Woodbury RoadWoodbury, New York 11797

Official Website

The main section of the Geico website http://www.geico.com/ provides auto insurance quotes. Customers can also locate additional information regarding policies and types of insurance. Existing customers can file and track claims on the site. Since the customer service department is available 24/7, the company provides a detailed customer care page.

Customer Service Email

Customers can send general questions and concerns to the corporate email address here http://www.geico.com/about/contactus/email/. The company recommends not sending personal information regarding your policy in the email. If you have questions regarding your account, you should contact the customer service department by phone. We sent an email asking if Geico has traditional locations or is all of the services virtual. We are awaiting a response which should be within 24 hours.

Customers can also contact the customer service department through social media, such as the Facebook page and the Twitter page.

Our Experience

The automated customer service line is detailed. Unfortunately, the system can be confusing. The system provides an option to speak with a customer service representative, but it merely takes you to another automated system. Finally, we were connected to the customer service representative. We waited for more than 5 minutes. In our opinion, this is not what customer service should be about.

We asked the agent for details on filing claims. The representative walked us through the process. This helped, but the long wait time did not meet our expectations. When you contacted the customer service department, were your expectation met? Let us know your concerns.

VN:F [1.9.22_1171]Rate your customer service experience:please wait...Rating: 1.3/5 (39 votes cast)Contact Geico Customer Service, 1.3 out of 5 based on 39 ratings

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Customer Service

Can you buy car insurance without motGEICO offers 15 discounts, including whether you drive more than one car or more have more than one line of insurance with the company. It offers homeowners, rental, condo or mobile home insurance as well as insurance for boats and snowmobiles. These policies are provided through non-affiliated insurance companies but secured through Geico.

Geico also offers discounts for federal employees and military members, and if you are a deploying, you can get further deals. This auto insurance agency offers discounts to members of more than 500 different organizations. Having good grades or having taken driver's education courses lowers your cost. Being accident-free for five years or more can cut your premiums, too. Finally, Geico reduces your rates if your car has specific safety features like daytime running lights or an anti-theft system.

One discount common to insurance agencies that Geico lacks is the driving habits discount. With this discount, you are given a device to plug into your car. It monitors your driving habits, including mileage and unsafe practices like speeding or hard braking. After a set period, the information is analyzed, and you are assigned a discount based on your driving. While some people may not want this kind of monitoring, others consider it a useful tool for seeing where they can improve their driving as well as save money. It's especially useful for teen drivers, as it gives them feedback on how they are driving when Mom or Dad is not sitting next to them.

You can access your policy information online through the member portal. From there, you can make payments, change coverage or order proof of insurance. If you have other Geico policies, you can access them from this site as well.

Geico has one of the highest customer satisfaction ratings of all the auto insurance agencies we reviewed. Every agency had a high rating, though, but Geico scored the highest in our evaluation.

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